Bertrand qualifies for job re-training due to a disability. The counselor's actions of arranging transport and setting evaluations can be best described as:

The counselor's actions of arranging transport and setting evaluations for Bertrand illustrate the principles of case management. In this context, case management involves coordinating a range of services to meet the individual’s needs, especially when they qualify for job re-training due to a disability.

Case management encompasses activities such as planning, organizing, and facilitating access to necessary services to support the client's education or employment goals. By arranging transportation, the counselor is addressing a practical barrier that could hinder Bertrand's ability to attend evaluations, which are essential for his retraining process. This level of support is crucial for ensuring that individuals receive comprehensive assistance tailored to their unique circumstances.

Other options, while relevant in different contexts, do not fully capture the counselor's role in this scenario. Vocational guidance typically involves providing advice regarding career options, client advocacy refers to standing up for a client’s rights and needs within systems, and therapeutic intervention focuses on psychological or emotional support rather than logistical arrangements.