Jackie's counselor suspects he has PTSD. How are the counselor's actions best described?

The counselor's actions are best described as case management because it involves assessing Jackie's situation, coordinating care, and providing support services to address his potential PTSD. In this context, case management includes identifying the resources and interventions that are necessary for Jackie's mental health needs, such as referrals to appropriate therapy or support services.

This approach is particularly significant when dealing with trauma-related disorders like PTSD, as it allows the counselor to take a holistic view of Jackie's needs and collaborate with other professionals if necessary. By effectively managing his case, the counselor can ensure that Jackie receives comprehensive care tailored to his specific circumstances.

While options like group therapy facilitation, substance abuse treatment, and crisis intervention may play a role in Jackie's overall care, they do not encapsulate the full spectrum of actions involved in coordinating and overseeing the various aspects of his treatment plan as thoroughly as case management does.