Offering the client a tour of the treatment facility and information on the hours of operation occur during which process?

The correct answer is orientation. During the orientation process, clients are introduced to the treatment facility and provided with essential information about the services available, including details such as the hours of operation. This phase is crucial as it helps clients acclimate to the environment and understand what to expect from their treatment experience. It sets the stage for their participation in the program by providing clarity and reducing any anxiety they may have about the new setting.

In contrast, evaluation typically involves assessing the client's needs, challenges, and suitability for a particular treatment program, often through interviews and standardized assessments. Intake refers to the administrative aspects of collecting necessary demographic and medical background information before formal treatment starts. Termination marks the end of the treatment process, focusing on the client's progress and the transition out of the program, which would not involve providing a tour of the facility.