What is one of case management's hallmark characteristics?

Advocacy is a hallmark characteristic of case management because it involves actively supporting and promoting the needs and rights of clients. In the context of addiction recovery and mental health, advocacy plays a crucial role in ensuring that individuals receive the necessary resources, services, and support systems to achieve their recovery goals. This may include navigating through various health care systems, securing necessary services, or helping clients voice their needs in different settings.

Effective advocacy goes hand-in-hand with the other aspects of case management, such as coordination, implementation, and follow-up, all of which are important as well. However, the unique emphasis on advocating for the client's best interests underscores the active role case managers play in empowering clients to take charge of their recovery journey and ensuring they have access to the appropriate resources that align with their needs and aspirations.